Delivery within the EU
We ship from our registered office in Poland to Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Portugal, Romania, Slovenia, Spain and Sweden. Standard parcels are sent by GLS, and oversized products by FedEx. The shipping cost is calculated from the weight of the whole order and is shown in the basket before you confirm your purchase.
Every product is packed to suit its structure and dimensions. Once the parcel has been dispatched, we send you the information you need to track it.
When will my parcel be dispatched?
The production time shown in the configurator is counted in working days from receipt of payment, approval of the design and receipt of all necessary information. Transit time is not part of the production time and is added to it.
If your event has a fixed date, enter it in the order notes. We will confirm a realistic schedule before production starts.
Payment methods
When ordering, you can choose a bank transfer to our euro account or payment via PayPal. Sending a transfer order does not in itself mean the payment has been received; we check the status once the payment has been confirmed. We start production once the full amount has been received and the files have been approved.
Bank transfer — payment details
- Currency
- Euro (EUR)
- Account number
- We send the IBAN of our euro account by e-mail once we have received your order
- Payment reference
- your order number
Catalogue prices are shown in euros excluding VAT. At checkout we add the VAT rate of the delivery country, which we account for under the EU One-Stop Shop (OSS) scheme. Businesses can enter their EU VAT number when ordering; once it has been verified in the VIES system, we issue an invoice at 0% VAT as an intra-Community supply of goods, with the VAT liability passing to the buyer (reverse charge). We send the sales document by e-mail.
Receipt and damage in transit
Check the condition of the packaging when you receive the parcel. Any visible damage is best reported to the courier straight away and documented with photos. Keep the packaging until the matter has been resolved and contact us, quoting your order number.
